Refunds & Cancellation Policy

Table of contents

  1. Order Cancellation

In the event that a customer wishes to cancel an order, the following guidelines apply:

  • If a writer has not yet been assigned to the order, the customer may request a cancellation and receive full compensation. The refunded amount will be credited to the customer's account on the website or their bank account.

  • Once a writer has been assigned to the order, the customer cannot cancel the order.

    • If the order is canceled or delayed, any funds deposited by the customer will be added to their account balance on the website and cannot be refunded.

  1. Late Order Delivery

In the event of a delay, customers have the right to claim Time Delivery Difference Compensation, calculated based on the initial deadline and length of the delay. However, compensation cannot be provided in the following cases:

  • If the delay is caused by the customer's actions, such as a delay in payment, failure to submit required materials, or tardiness in responding to our inquiries.

  • If the customer receives the product late due to issues on their end, such as internet connection problems, browser issues, or system failures.

  1. Order Quality Concerns

In the event that a customer is dissatisfied with the provided work and wishes to request compensation, our Quality Assurance Team will review the work to ensure that it meets our quality requirements. To initiate the process, the customer must provide feedback regarding the issues with the delivered product. The QA team will then investigate and calculate an amount comparable to the percentage of mistakes found in the paper.

Please note that compensation requests cannot be considered valid if the customer is simply unhappy with their grade. Our drafts are intended for reference purposes only and should not be submitted directly.

If a customer claims the paper is plagiarized, we will require a Turnitin report as evidence. No other report will be accepted, and no compensation will be provided without a Turnitin report.

  1. Refund Amount Processing

After receiving confirmation of a refund, the company will process the request within seven days. Please note that any Bank Transfer fee, transfer issues, or delays due to Bank service issues are the responsibility of the customer and not the company.

Refunds will only be issued through the Original Mode of Payment. It is important to note that our services do not include subscription offers or recurring payments. We do not offer subscription packages or periodic payment plans at our service.

  1. 30-Days Money-Back Guarantee

Our money-back guarantee policy allows customers to request a full reimbursement in the following cases:

  • If the company fails to deliver the paper in a timely manner and according to the specified requirements, the customer has the right to request a refund. To initiate the process, simply contact our support team via phone or live chat and discuss the issue.

  • As stated in our written notice, customers can claim a full refund within 30 days if the company is unable to deliver the work within the specified timeline.